FREQUENTLY ASKED QUESTIONS
WHAT FORMS OF PAYMENT DOES THE AUDUBON COMPANY STORE ACCEPT?
The Audubon Company Store, operated by My Corporate Expressions, accepts all major credit cards.
SHIPPING & PRODUCTION TIMES
WHY DOES AUDUBON CHARGE FOR SHIPPING AND HOW IS IT CALCULATED?
Audubon does not charge for shipping. My Corporate Expressions operates the Audubon Company Store and calculates shipping fees based on the current rates of major shipping providers and the estimated weight of the items ordered. Many shipping carriers, such as UPS and FedEx, apply a residential surcharge for deliveries to residential addresses, which is generally higher than the fees for commercial locations. In many instances, shipping to an Audubon office may help reduce or avoid a residential surcharge.
The Houston office at 3505 W Sam Houston Pkwy N, receives weekly deliveries every Wednesday. However, this option may cause a delay in your order, so please avoid selecting it if your order is time-sensitive. Please note that we cannot change the delivery option selected after checkout.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Shipping times vary depending on the item. In-stock items ship from My Corporate Expressions' Houston warehouse within 1-2 business days. Production times for made-to-order apparel and products vary. Check the product listing for estimated timelines and allow extra time for processing and shipping.
Note: If you purchase both in-stock and made-to-order items, they will ship together following the production of the made-to-order item.
The Houston office receives weekly deliveries every Wednesday. However, this option may cause a delay in your order, so please avoid selecting it if your order is time-sensitive. Please note that we cannot change the delivery option selected after checkout.
CAN I EXPEDITE SHIPPING?
Yes. In-stock orders ship within 1-2 business days of order receipt. Expedited shipping charges will apply. Made-to-order items are not available for same day or next day shipping.
WHAT IF I NEED SOMETHING SOONER?
If you need something sooner than the made to order timeline, please contact My Corporate Expressions via email or at 832-688-8627. Their team is available Monday through Friday, from 8:00 am to 5:00 pm CST.
WHAT DOES MADE TO ORDER MEAN?
Made-to-order means the item is not currently stocked. These items follow factory minimums and go through the production process to apply logo(s) when an order is received. Made-to-order items have different production lead times and ship upon completion. On average, the production process takes 7-12 business days which does not include order processing and shipping times.
Also, it is important to note that if you purchase both in-stock and made-to-order items, they will ship together following the production of the made-to-order item.
CUSTOMER SERVICE
CAN I MAKE A CHANGE TO MY ORDER?
In some cases, yes. If your order has not yet gone into production or shipped, you can make changes by contacting My Corporate Expressions via email or at 832-688-8627. Their team is available Monday through Friday, from 8:00 am to 5:00 pm CST.
HOW DO I RETURN OR EXCHANGE ITEMS?
Please use the Contact Form to request a Return Authorization. Returns or exchanges are not accepted for Made to Order products. If an item is defective, My Corporate Expressions will pay the return freight. Otherwise, you may ship the order back to us at your convenience and expense. Refer to the Return and Exchange Policy for detailed information.
WHAT IF I NEED SOMETHING THAT’S NOT AVAILABLE ON THE AUDUBON COMPANY STORE?
If you need a product that is not listed on the Audubon Company Store, complete the Contact Form and Audubon's Program Manager will be in touch. My Corporate Expressions supports the branding and promotional needs of many major brands and may be able to help you find what you need.
CAN I STILL ORDER THROUGH THE PREVIOUS BRANDED MERCHANDISE STORES?
The preferred vendor for domestic orders has changed to My Corporate Expressions, a Houston-based company. The previous company store has been discontinued.